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Why Consumers Prefer to Text for Customer Service
Why Consumers Prefer to Text for Customer Service
Consumers like to use different channels when speaking to customer service. According to February 2016 research, many users in the US, as well as Germany, prefer to send a text because it’s less-time consuming and more convenient than a phone call.
The Dos and Don'ts of Customer Feedback
The Dos and Don'ts of Customer Feedback
Your audience holds the key to the success of your product. You just don't always know how they're hiding it. Whether you're conducting a preliminary deep dive into a new market or user testing a prototype, the questions you ask customers and the way y...
Fall Color Trends 2016
Fall Color Trends 2016
Have you seen the Fall/Winter '16/'17 color trends recently announced by Pantone during New York Fashion Week? They are calling for a "unity of strength, confidence and complexity" with the season's hues. The palette is lead by the Blue family and pair...
11 fresh Wedding Favors for the Eco-Chic Couple
11 fresh Wedding Favors for the Eco-Chic Couple
Wedding favors are the last impression you will leave your guests before they depart. As a kind gesture, couples offer their guests something to remember the event by, but it is often a difficult task selecting a single item to give everyone. With the ...